FREE SHIPPING on orders over $79 (or $5.99 shipping fee to worldwide)
(Since a lot of good and inexpensive goods are produced in Hong Kong, most of the items on our website are produced in and sent from Hong Kong to the whole world, and a small part is from Malaysia).
The product you purchased will be shipped out in 48~72 hours by Air Parcel Register Shipping Service.
Air Parcel Register Shipping Service: It usually take about 15-25 business days to be arrived. We will send the tracking number to you after the order was shipped out.
(Business days are Monday-Friday. Holidays, Saturday and Sunday are not included in shipping days).
*Return/Refund Policy*
7 Days NO REASON to return. You could return items to us if you do not satisfied with it. Our return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Please note that the cost of shipping return is paid by you.
Oteya believes in quick and easy returns, and wants to make this process as easy as possible for you.
7 Days NO REASON to return, the return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Plz note that the cost of shipping return is paid by you.
Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
To return your product, contact us using our contact page and we will provide you with our current return address.
For full details, read our full Return Policy below:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
The refund will be given to you within 5 days after we receive the return items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@oteyashop.com.
Exchanges (if applicable)
We will replace items if they are defective or damaged.
Shipping
To return your product, contact us using our contact page and we will provide you with our current return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Customer Service - Available for all questions:
- Send us an email
Message us directly and we aim to respond within 24hours. Our e-mail address is service_oteya@163.com
We will get back to you as soon as possible.