Shiny Eye Liner Pen Liquid Glitter Eyeshadow

Shipping Methods

At Oteyashop, we offer a variety of shipping methods to ensure that your orders are delivered efficiently and securely.

Order Processing

Orders are typically processed within 2-3 business days from the date of purchase. Please note that processing times may be slightly longer during peak seasons or special promotions.

Shipping Rates

FREE SHIPPING on orders over US$79 (or US$5.99 shipping fee to worldwide). You will be able to view the shipping cost before finalizing your purchase.

Estimated Delivery Times

Delivery times depend on your location and the shipping method chosen. It usually take about 10-15 business days to be arrived. We will send the tracking number to you after the order was shipped out.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery progress of your order.

Shipping Partners

We work with reputable shipping carriers to ensure that your orders are handled with care and delivered to you securely. Our shipping partners may vary depending on your location and the selected shipping method.

Shipping Delays

While we strive to deliver your orders promptly, unforeseen circumstances such as extreme weather conditions or carrier-related issues may occasionally cause shipping delays. If your order experiences a delay beyond the estimated delivery time, please don't hesitate to contact our customer support team for assistance.

Lost or Stolen Packages

In the rare event that your package is lost or stolen after being marked as delivered, please contact our customer support team. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

Address Accuracy

It is crucial to provide accurate and complete shipping information when placing your order. Please double-check your shipping address during the checkout process. Oteyashop cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Questions

If you have any questions or concerns regarding shipping and delivery, please feel free to reach out to our customer support team at service_oteya@163.com. We are here to assist you with any shipping-related inquiries.

Thank you for choosing Oteyashop. We appreciate your trust in us, and we are committed to delivering your orders as efficiently and securely as possible.

Oteyashop believes in quick and easy returns, and wants to make this process as easy as possible for you.

7 Days NO REASON to return, the return policy is to contact us within 7 days after the package is delivered. If 7 days have gone by since package delivered, unfortunately we can’t offer you a refund. Plz note that the cost of shipping return is paid by you.

Please note that the tracking number of shipping return should be sent to us within 3 days after we sent you the return address, or the process of canceling the order will be cancelled.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

To return your product, contact us using our contact page and we will provide you with our current return address.

For full details, read our full Return Policy below:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted; Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

The refund will be given to you within 5 days after we receive the return items.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@oteyashop.com

Exchanges (if applicable)

We will replace items if they are defective or damaged.

Shipping

To return your product, contact us using our contact page and we will provide you with our current return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.